Support

Help & FAQ

Common questions about the tool, plans and exports. Still stuck? We're one email away.

Do I need to be technical to use Scaffold?

No. Scaffold is built for non-technical founders. You describe your idea in plain words and get a structured plan you can read and act on.

Is the blueprint ready-to-run code?

No. A blueprint is a planning reference and educational guide — recommended stack, pages, data model, roadmap and an estimate range. You (or a developer) still build the product. See the AI Disclaimer.

How accurate are the time and cost estimates?

They are ranges based on the detected complexity of your idea, not quotes or guarantees. Real numbers depend on scope, region and who builds it.

What do I get on each plan?

Sketch (free) gives one draft blueprint. Builder adds wireframes, architecture, data view and Build Pack export. Founder adds unlimited blueprints, prototype walkthroughs, plan comparison and team sharing.

How do I cancel?

Cancel anytime from the Stripe customer portal. Your plan stays active until the end of the current billing period. Unused monthly allowance does not roll over and is not refunded.

Can I export and keep my plan?

Yes. You can download a self-contained Build Pack of your blueprint at any time on a paid plan.

Hours: Monday to Friday, 9:00–18:00 GMT/BST (UK time)

Company: SRL PROJECTS LTD, 8 Highbury Avenue, Gateshead, Tyne and Wear, NE9 7PX, United Kingdom